Operations Leader: Scale Delivery & Client Success

TaskUs USA LLC; San Antonio (TX); On-site; USD 117,000 - 175,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401(k) with company match

Paid time off including vacation, sick

holidays

Job summary

TaskUs USA LLC is seeking an Operations Manager to lead day‑to‑day business operations and optimize client performance. You will report to the Sr.

Operations Manager and drive initiatives across finance, client management, and cross‑functional teams to deliver excellent customer experiences. The role requires strong leadership, stakeholder management, and a track record of scaling operations in a fast‑paced environment.

Qualifications

• Two plus years of managing supervisors in the call center environment.
• Two plus year of client management experience.
• Excellent communication and presentation skills.

Responsibilities

• Responsible for managing the day‑to‑day business operations; reporting to the Sr. Operations Manager.
• Advanced finance knowledge: Billing, invoicing.
• Responsible for managing TaskUs client relationships and being the POC on a day‑to‑day basis, providing updates in regards to performance, and presenting in business reviews (weekly, monthly, quarterly, and annually).
• Work closely with team leaders and teammates to ensure they are equipped with the skills and knowledge to succeed.
• Promote department culture and interview Team Leads.
• Ability to multitask and manage multiple clients at the same time.

Skills

Client management

Call center management

Communication skills

Education

Bachelor's degree in business administration or management

Job description

TaskUs USA LLC is seeking an Operations Manager to lead day‑to‑day business operations and optimize client performance. You will report to the Sr.

Operations Manager and drive initiatives across finance, client management, and cross‑functional teams to deliver excellent customer experiences. The role requires strong leadership, stakeholder management, and a track record of scaling operations in a fast‑paced environment.