Director of Operations

TaskUs USA LLC; San Antonio (TX); On-site; USD 117,000 - 175,000; Full time

Job summary

TaskUs USA LLC in New Braunfels, TX, seeks a dynamic Director of Operations to lead a premier Fintech campaign, guiding client satisfaction, scaling operations, and coordinating a large team. You will set and monitor KPIs, mentor Operations Managers, and act as the primary client contact, ensuring cross-functional collaboration and sustained performance across the organization.

This on-site role requires travel as needed, a proven ability to meet aggressive targets, and a commitment to a People

Qualifications

• Senior leadership experience at SOM or Director level in the BPO industry.
• Fintech or digital banking operations experience.
• Proven record of scaling operations and meeting aggressive targets.
• Ability to build executive-level client relationships.
• Strong organizational and analytical abilities with effective communication.
• Proficient with Google Suite and other productivity tools.
• Willingness to travel and work on-site in New Braunfels, TX.

Responsibilities

• Oversee day-to-day operations of a large-scale Fintech campaign.
• Develop and track KPIs; mentor Ops Managers.
• Manage client relationships as primary operational contact.
• Ensure cross-functional collaboration between frontline staff and leadership.
• Handle talent and capacity planning, including forecasting and training.
• Design and implement robust processes with compliance.

Skills

Leadership experience

Fintech background

Client management

Analytical skills

Organizational skills

Communication skills

Travel flexibility

On-site presence

Tools

Google Suite

Job description

About TaskUs: TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies, helping its clients represent, protect and grow their brands. Leveraging a cloud-based infrastructure, TaskUs serves clients in the fastest-growing sectors, including social media, e-commerce, gaming, streaming media, food delivery, ride-sharing, HiTech, FinTech, and HealthTech. The People First culture at TaskUs has enabled the company to expand its workforce to approximately 60,000 employees globally. Presently, we have a presence in twenty-three locations across twelve countries, which include the Philippines, India, and the United States. It started with one ridiculously good idea to create a different breed of Business Processing Outsourcing (BPO)! We at TaskUs understand that achieving growth for our partners requires a culture of constant motion, exploring new technologies, being ready to handle any challenge at a moment’s notice, and mastering consistency in an ever-changing world.

What We Offer: At TaskUs, we prioritize our employees' well-being by offering competitive industry salaries and comprehensive benefits packages. Our commitment to a People First culture is reflected in the various departments we have established, including Total Rewards, Wellness, HR, and Diversity. We take pride in our inclusive environment and positive impact on the community. Moreover, we actively encourage internal mobility and professional growth at all stages of an employee's career within TaskUs. Join our team today and experience firsthand our dedication to supporting People First.

Salary Range: $117,000.00 - $175,000.00 per year. Pay Transparency Statement: The base salary range represents the low and high end of the anticipated salary range for this position across our US locations. The "pay scale" provided is a good faith estimate of the range the employer reasonably expects to pay for the position at the time of hire. Actual salary will be determined based on various factors including, but not limited to, the candidate's qualifications, experience, skills, and specific geographic location.

Benefits: We offer a comprehensive benefits package including medical, dental, and vision insurance; 401(k) with company match; and paid time off including vacation, sick leave, and holidays.

Application Window: This position is expected to remain open until 12-06-2026 . We recommend that interested candidates apply within 7 days of the posting date to ensure consideration.

Job Description:

We are currently seeking a dynamic and visionary Director of Operations to lead a premier, high-growth campaign in the financial technology sector. In this role, you will be the strategic anchor of the department, driving client satisfaction, scaling operations, and empowering a large matrix of Operations Managers, Team Leaders, and frontline staff. You will oversee a wide spectrum of responsibilities, requiring both seamless multitasking and executive-level strategic thinking.

Key Responsibilities:

• Strategic Leadership & Execution: Oversee and direct the day-to-day activities of a complex, large-scale campaign, ensuring alignment with both client objectives and internal company goals.
• Performance & Goal Attainment: Develop individual and team KPIs. Guide, mentor, and empower Operations Managers to consistently meet, deliver, and exceed all performance metrics.
• Client Relationship Management: Serve as the primary operational point of contact for the client. Cultivate a productive, transparent business relationship focused on delivering exceptional service and rapid problem resolution.
• Cross-Functional Collaboration: Maintain an open and seamless line of daily communication between frontline staff, campaign leadership, cross-functional departments, and senior management.
• Talent & Capacity Planning: Manage all aspects of operations staffing, including forecasting, temporary coverage, and training initiatives to ensure optimal service delivery and continuity.
• Process Optimization: Assist the Senior Director and VP of Operations in designing, refining, and implementing robust operational procedures, ensuring strict compliance across all established policies.

Requirements:

• Leadership Experience: At least 3 years of senior leadership experience in the BPO industry, specifically at the Senior Operations Manager (SOM) or Director level.
• Fintech Background: Proven experience managing operations, compliance, or customer experience within the financial technology (Fintech) or digital banking sector.
• Proven Track Record: Demonstrated success in meeting and exceeding aggressive business targets, rapidly scaling operations, and driving high employee retention rates.
• Client Management Skills: Exceptional ability to build and nurture productive, executive-level relationships with clients.
• Core Competencies: Strong organizational, analytical, and managerial skills. We need a leader who possesses a professional, courteous, and highly resilient attitude.
• Technical Proficiency: Strong computer literacy with high proficiency in Google Suite applications.
• Communication: Excellent verbal and written communication skills to effectively translate complex operational realities to both staff and senior leadership.
• Flexibility: Willingness and ability to travel as needed to support business operations.
• On-Site Presence: Must be able to work on-site at our New Braunfels location.

DEI:

In TaskUs we believe that innovation and higher performance are brought by people from all walks of life. We welcome applicants of different backgrounds, demographics, and circumstances. Inclusive and equitable practices are our responsibility as a business.

TaskUs is committed to providing equal access to opportunities. If you need reasonable accommodations in any part of the hiring process, please let us know.

EEO:

TaskUs is proud to be an equal opportunity workplace and is an affirmative action employer. We celebrate and support diversity; we are committed to creating an inclusive environment for all employees.