Senior Manager, FinTech Operations & Customer Success

Human Interest; Oregon; Hybrid; USD 125,000 - 150,000; Full time

Benefits offered by this job

401(k) match

Health insurance

Parental leave

Monthly work-from-home stipend

Wellness benefits

Job summary

Human Interest is hiring a Senior Manager of Operations in Oregon to lead a multi-team Operations organization within Customer Success & Operations. You will drive strategy, mentor leaders, and optimize money-movement workflows with a strong focus on risk mitigation and client satisfaction.

You will partner with Product, Engineering, Legal, Data, and Sales to execute scalable processes, improve throughput, and elevate the customer experience while maintaining a lean footprint in a highly

Qualifications

• 4+ years of operational management experience in financial services, fintech, retirement services, or banking.
• 2+ years leading other People Managers/Leaders.
• Strong understanding of money movement processes and risk controls.

Responsibilities

• Directly manage and mentor multiple Operations Managers, establishing high-performance standards.
• Translate company strategy into departmental goals across money movement flows.
• Own high-level metrics for SLA adherence, quality, and cycle times; use data to drive improvements.
• Build cross-functional partnerships with Product, Data, Legal, and Sales to align priorities.
• Maintain a rigorous control environment to mitigate operational risks and ensure regulatory compliance.
• Lead root cause analyses on escalations to implement long-term fixes.
• Identify opportunities for workflow automation and standardization to maintain lean operations.
• Communicate clearly with executive leadership and stakeholders about performance and changes.

Skills

People leadership

Data-driven decision making

Cross-functional collaboration

Change management

Operational excellence

Education

Bachelor's degree in Business/Finance or related field

Tools

Lean Six Sigma

Job description

Human Interest is hiring a Senior Manager of Operations in Oregon to lead a multi-team Operations organization within Customer Success & Operations. You will drive strategy, mentor leaders, and optimize money-movement workflows with a strong focus on risk mitigation and client satisfaction.

You will partner with Product, Engineering, Legal, Data, and Sales to execute scalable processes, improve throughput, and elevate the customer experience while maintaining a lean footprint in a highly