Fintech Operations Director - On-Site Leadership

TaskUs; San Antonio (TX); On-site; USD 117,000 - 175,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401(k) with company match

Paid time off (vacation, sick leave, &

Holidays

Job summary

TaskUs in San Antonio, Texas, is seeking a dynamic Director of Operations to lead a premier, fintech-focused campaign and drive client satisfaction while scaling operations. You will oversee a large matrix of Operations Managers, Team Leaders, and frontline staff, ensuring strategic alignment with client objectives and internal goals.

The role requires executive leadership, KPI development, strong client management, and collaboration across departments.

Qualifications

• Leadership experience at the SOM or Director level in BPO.
• Experience in fintech or digital banking operations.
• Proven ability to scale operations and retain staff.
• Strong client management and executive relationship skills.
• Analytical, organized, and resilient with executive communication.
• Proficiency with Google Suite and common productivity tools.
• Willingness to travel as needed.

Responsibilities

• Oversee day-to-day activities of a large-scale campaign.
• Develop KPIs and mentor Operations Managers to meet targets.
• Manage client relationship as the primary operational contact.
• Maintain open communication across frontline staff and leadership.
• Plan talent and capacity, including forecasting and training.
• Design and implement robust operational procedures and compliance.

Skills

Leadership experience

Fintech background

Track record

Client management

Core competencies

Technical proficiency

Communication

Travel flexibility

Job description

TaskUs in San Antonio, Texas, is seeking a dynamic Director of Operations to lead a premier, fintech-focused campaign and drive client satisfaction while scaling operations. You will oversee a large matrix of Operations Managers, Team Leaders, and frontline staff, ensuring strategic alignment with client objectives and internal goals.

The role requires executive leadership, KPI development, strong client management, and collaboration across departments.