Fintech Operations Director — Scale & Client Impact

TaskUs USA LLC; San Antonio (TX); On-site; USD 117,000 - 175,000; Full time

Job summary

TaskUs USA LLC in New Braunfels, TX, seeks a dynamic Director of Operations to lead a premier Fintech campaign, guiding client satisfaction, scaling operations, and coordinating a large team. You will set and monitor KPIs, mentor Operations Managers, and act as the primary client contact, ensuring cross-functional collaboration and sustained performance across the organization.

This on-site role requires travel as needed, a proven ability to meet aggressive targets, and a commitment to a People

Qualifications

• Senior leadership experience at SOM or Director level in the BPO industry.
• Fintech or digital banking operations experience.
• Proven record of scaling operations and meeting aggressive targets.
• Ability to build executive-level client relationships.
• Strong organizational and analytical abilities with effective communication.
• Proficient with Google Suite and other productivity tools.
• Willingness to travel and work on-site in New Braunfels, TX.

Responsibilities

• Oversee day-to-day operations of a large-scale Fintech campaign.
• Develop and track KPIs; mentor Ops Managers.
• Manage client relationships as primary operational contact.
• Ensure cross-functional collaboration between frontline staff and leadership.
• Handle talent and capacity planning, including forecasting and training.
• Design and implement robust processes with compliance.

Skills

Leadership experience

Fintech background

Client management

Analytical skills

Organizational skills

Communication skills

Travel flexibility

On-site presence

Tools

Google Suite

Job description

TaskUs USA LLC in New Braunfels, TX, seeks a dynamic Director of Operations to lead a premier Fintech campaign, guiding client satisfaction, scaling operations, and coordinating a large team. You will set and monitor KPIs, mentor Operations Managers, and act as the primary client contact, ensuring cross-functional collaboration and sustained performance across the organization.

This on-site role requires travel as needed, a proven ability to meet aggressive targets, and a commitment to a People