Tech Support Team Lead — Customer Experience

TaskUs USA LLC; San Antonio (TX); On-site; USD 54,000 - 82,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401(k) with company match

Paid time off including vacation, sick

Job summary

TaskUs USA LLC in Texas is seeking a Team Leader to drive performance of a 17-member frontline team and act as a liaison between agents and management. You will coach, motivate and develop teammates to ensure an exceptional customer experience and achieve service level targets.

The role requires strong people management, stakeholder coordination, and the ability to drive performance across departments. A dynamic, results-driven leader will thrive in this fast-paced environment.

Qualifications

• Proven ability to lead and coach a team to hit metrics and goals.
• Experience managing frontline teams and coordinating with multiple departments.
• Strong communication skills and customer-centric mindset.

Responsibilities

• Lead a team of agents to meet service levels, sales targets and quality metrics.
• Coach, motivate and engage teammates to maximize productivity.
• Oversee HR-related activities including appraisals, promotions, and staff development.

Skills

People management

Stakeholder management

Performance coaching

Customer-centric approach

Written and verbal communication

Analytical thinking

Conflict management

Attention to detail

Team leadership

Job description

TaskUs USA LLC in Texas is seeking a Team Leader to drive performance of a 17-member frontline team and act as a liaison between agents and management. You will coach, motivate and develop teammates to ensure an exceptional customer experience and achieve service level targets.

The role requires strong people management, stakeholder coordination, and the ability to drive performance across departments. A dynamic, results-driven leader will thrive in this fast-paced environment.