Operations Leader – Client Success & Performance

TaskUs; San Antonio (TX); On-site; USD 117,000 - 175,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401(k) with company match

Paid time off: vacation, sick leave, &

Holiday pay

Job summary

TaskUs is seeking an Operations Manager in San Antonio, TX to lead day-to-day operations for a team of up to 150 FTE. You will manage client relationships, prepare performance updates, and drive initiatives to scale operations and improve retention.

The role requires strong leadership, KPI focus (CSAT, AHT, Resolution rate, Shrinkage), and the ability to multitask across multiple clients. On-site with a comprehensive benefits package and a competitive salary.

Qualifications

• Two plus years of managing supervisors in the call center environment.
• Two plus year of client management experience.
• Bachelor's degree in business administration or management (preferred)

Responsibilities

• Manage day-to-day operations and a team of up to 150 FTE; reporting to the Sr. Operations Manager.
• Serve as the POC for client relationships and present in business reviews (weekly, monthly, quarterly, and annually).
• Scale operations, drive performance management, and foster employee retention.

Skills

Call center leadership

Client management

People management

Strategic planning

Education

Bachelor's degree in business administration or management

Job description

TaskUs is seeking an Operations Manager in San Antonio, TX to lead day-to-day operations for a team of up to 150 FTE. You will manage client relationships, prepare performance updates, and drive initiatives to scale operations and improve retention.

The role requires strong leadership, KPI focus (CSAT, AHT, Resolution rate, Shrinkage), and the ability to multitask across multiple clients. On-site with a comprehensive benefits package and a competitive salary.