Technical Support Team Lead - Coach, Optimize & Deliver

taskus; San Antonio (TX); On-site; USD 54,000 - 82,000; Full time

Benefits offered by this job

Medical, Dental, Vision insurance

401(k) with company match

Paid time off (vacation, sick leave, &

Job summary

TaskUs, a leader in outsourced digital services, is seeking a Team Leader in the United States to drive performance of a 17-person team of agents and ensure delivery of a superior customer experience. You will coach and motivate teammates, coordinate with management, and contribute to process improvements across frontline operations.

The role emphasizes leadership, operational excellence, and a focus on revenue generation and customer satisfaction through effective call handling and team

Responsibilities

• To manage the day-to-day planning, operation and problem-solving of a team of agents to meet service level components, standards and sales targets, and to develop the team to ensure delivery of a superior customer experience.
• Delivery of team sales, service level components, quality and productivity targets & indicators.
• People management, including HR issues and staff development.
• Operational management: managing the floor and adherence to schedule.
• Ownership and problem resolution; call monitoring, coaching and feedback.

Job description

TaskUs, a leader in outsourced digital services, is seeking a Team Leader in the United States to drive performance of a 17-person team of agents and ensure delivery of a superior customer experience. You will coach and motivate teammates, coordinate with management, and contribute to process improvements across frontline operations.

The role emphasizes leadership, operational excellence, and a focus on revenue generation and customer satisfaction through effective call handling and team