Senior Ops Admin: Data, Service & Logistics

FedEx Group; Augusta (ME); On-site; USD 24,796 - 37,195; Full time

Job summary

FedEx in Maine is seeking a clerical and administrative professional to support hub and station operations, handling linehaul, QA and customer service tasks. You will correct addresses, resolve customer inquiries, and help ensure on-time delivery while maintaining accurate records and reports.

The role emphasizes data entry, MS Office proficiency, and strong organizational skills in a fast-paced environment with minimal travel.

Qualifications

• High School Diploma or GED required.
• Four (4) years customer service, clerical or related experience required; distribution center or dock ops experience preferred.
• Typing, data entry and review; proficient with phone, copier and fax.
• Proficient in Microsoft Office and web-based applications.
• Strong customer service skills and attention to detail.

Responsibilities

• Provides clerical support to management and operational functions.
• Reviews, researches and enters data in systems to support relevant area.
• Compiles data and reports for management review.
• Frontline customer service to resolve inquiries and issues.
• Assist with audits and DOT-file documentation as needed.
• Ensure timely delivery by addressing damaged or misaddressed packages and tracking scans.
• Investigate missing packages and document disputed deliveries.
• Track metrics and prepare weekly reports for management.

Skills

Typing

Data entry

Phone usage

Copier usage

Fax usage

Microsoft Office

Customer service

Time management

Organization

Multitasking

Education

High School Diploma or GED

Job description

FedEx in Maine is seeking a clerical and administrative professional to support hub and station operations, handling linehaul, QA and customer service tasks. You will correct addresses, resolve customer inquiries, and help ensure on-time delivery while maintaining accurate records and reports.

The role emphasizes data entry, MS Office proficiency, and strong organizational skills in a fast-paced environment with minimal travel.