Operations Admin Specialist - Hub & Customer Service

FedEx Group; Biddeford (ME); On-site; USD 25,000 - 38,000; Full time

Job summary

FedEx is seeking a Hub/Station Clerk in Biddeford, ME to perform clerical and administrative tasks across hub and station operations, including linehaul, QA, and customer service. The role addresses damaged or misaddressed packages, ensuring timely delivery and serving as the first point of contact for customers.

The position requires a high school diploma or GED and at least four years of related experience, with strong Microsoft Office and data-entry skills.

Qualifications

• High school diploma or GED required.
• 4 years of customer service or clerical experience required; distribution center/dock experience preferred.
• Strong basic office software and data entry skills expected.

Responsibilities

• Provide clerical support across management and operational functions.
• Enter and review data in various systems to support the functional area.
• Compile data and prepare regular and ad hoc reports for management.
• Serve as frontline customer service to address inquiries and issues.
• Assist with BCSA audit data retrieval for review.
• Support quality assurance and loss prevention tasks to minimize damage and losses.
• Ensure accurate package scans and routing to enable same-day delivery when possible.
• Handle IC-related settlement and DOT documentation for Linehaul as needed.
• Respond to IC inquiries regarding settlements, uniforms, decals, etc.

Skills

Typing

Data entry

Phone usage

Copier

Fax

Customer service

Time management

Multitasking

Education

High School Diploma or GED

Tools

Microsoft Office

Web-based applications

Job description

FedEx is seeking a Hub/Station Clerk in Biddeford, ME to perform clerical and administrative tasks across hub and station operations, including linehaul, QA, and customer service. The role addresses damaged or misaddressed packages, ensuring timely delivery and serving as the first point of contact for customers.

The position requires a high school diploma or GED and at least four years of related experience, with strong Microsoft Office and data-entry skills.