Senior Ops Admin: Data, QA & Customer Support

Federal Express Corporation; Kernersville (NC); On-site; USD 25,000 - 34,000; Full time

Job summary

Federal Express Corporation is seeking a detail‑oriented administrative professional to support hub and station operations, including linehaul, QA and customer service. The role emphasizes accurate data entry, reporting and responsive issue resolution to help optimize delivery times.

You will handle clerical tasks, manage inquiries as the first point of contact, and assist with loss prevention and operational audits, while coordinating with management to ensure daily objectives are met.

Qualifications

• High School Diploma or GED required.
• Four (4) years customer service, clerical or related experience required; experience in dock operations environment or distribution center setting preferred.
• Proficient in typing, data entry and use of Microsoft Office software and web-based applications.
• Customer service skills necessary to effectively and professionally respond to requests.
• Time management, organizational and multi-tasking skills necessary to work in a fast-paced environment, with attention to detail.

Responsibilities

• Provides clerical support to management and operational functions, including photocopying, filing, faxing, emailing and answering telephone.
• Reviews, researches and/or enters data in various systems to support respective functional area.
• Compiles data and provides regular and adhoc reports to management for review.
• Serves as frontline customer service to receive, solve and/or elevate customer inquiries and issues.
• Assists management with audits by retrieving data and/or files for review.

Skills

Typing

Data entry

Customer service

Time management

Multitasking

Phone/fax handling

Education

High School Diploma or GED

Tools

Microsoft Office

Web-based applications

Job description

Federal Express Corporation is seeking a detail‑oriented administrative professional to support hub and station operations, including linehaul, QA and customer service. The role emphasizes accurate data entry, reporting and responsive issue resolution to help optimize delivery times.

You will handle clerical tasks, manage inquiries as the first point of contact, and assist with loss prevention and operational audits, while coordinating with management to ensure daily objectives are met.