Logistics Operations & Customer Support Admin

Federal Express Corporation; Hunker (Westmoreland County); On-site; USD 21,000 - 30,000; Full time

Job summary

Federal Express Corporation is seeking a clerical and administrative professional to support hub and station operations, handling linehaul, records, quality assurance, and customer service tasks. The role includes data entry, reporting, and resolving customer inquiries with a focus on timely delivery.

You will serve as the first line of contact for customers, assist with audits, and help maintain accurate records and documentation across multiple functional areas.

Qualifications

• High School Diploma or GED required.
• Previous clerical or customer service experience preferred.
• Knowledge of MS Office and data entry.

Responsibilities

• Provides clerical support to management and operational functions (photocopying, filing, faxing, emailing, answering phones).
• Reviews, researches and/or enters data to support functional areas.
• Compiles data and reports for management review.
• Frontline customer service to resolve inquiries and issues.
• Assists with audits by retrieving data/files for review.
• Manage records including maintenance, destruction and inventory; support QA/Loss Prevention functions.
• Improve delivery timing by researching addresses and ensuring packages are in good condition.
• Prioritize workflow to maximize same-day delivery readiness.
• Verify package scan statuses and handle hazardous material damages per policy.
• Track metrics and prepare weekly management reports.
• Serve as initial contact for IC inquiries related to settlement, uniforms, decals, etc.

Skills

Clerical skills

Customer service

Data entry

Time management

Multi-tasking

Education

High School Diploma or GED

Tools

Microsoft Office

Job description

Federal Express Corporation is seeking a clerical and administrative professional to support hub and station operations, handling linehaul, records, quality assurance, and customer service tasks. The role includes data entry, reporting, and resolving customer inquiries with a focus on timely delivery.

You will serve as the first line of contact for customers, assist with audits, and help maintain accurate records and documentation across multiple functional areas.