Senior Operations Admin - Hub & Linehaul Support

FedEx; Billings (MT); On-site; USD 24,000 - 37,000; Full time

Job summary

Federal Express Corporation is seeking a desk-based administrator to provide clerical support for hub and station operations, including linehaul, QA, and customer service. You will process data, prepare reports, and act as the first point of contact for customers with inquiries or problems.

The role emphasizes meticulous data entry, handling of damaged/misdirected parcels, and collaboration with management to ensure timely delivery and loss prevention.

Qualifications

• Requires strong customer service and clerical skills.
• Proficient data entry and basic computer literacy required.
• Ability to manage multiple tasks in a fast-paced environment.

Responsibilities

• Provide clerical support to management and operations, including copying, filing, faxing, emailing, and phone coverage.
• Enter and review data in various systems to support functional areas and prepare reports.
• Serve as frontline customer service to resolve issues and escalate as needed.
• Assist with audits and data retrieval for reports and compliance.
• Research missing or damaged packages and update records for tracking.

Skills

Customer service

Data entry

Time management

Multi-tasking

Education

High School Diploma or GED

Tools

Microsoft Office

Web-based applications

Job description

Federal Express Corporation is seeking a desk-based administrator to provide clerical support for hub and station operations, including linehaul, QA, and customer service. You will process data, prepare reports, and act as the first point of contact for customers with inquiries or problems.

The role emphasizes meticulous data entry, handling of damaged/misdirected parcels, and collaboration with management to ensure timely delivery and loss prevention.