Senior Ops Admin: Logistics & Customer Care

FedEx Corporation; Middletown Township (PA); On-site; USD 21,000 - 30,000; Full time

Job summary

Federal Express Corporation is seeking a detail-oriented clerical assistant to support hub and station operations, including linehaul and customer service. You will process data, file, answer phones, and help resolve customer inquiries to keep deliveries on schedule.

The role emphasizes accuracy, data entry in multiple systems, preparation of reports, and collaboration with management to address issues and ensure timely scans and delivery.

Qualifications

• High School Diploma or GED required.
• Four (4) years customer service, clerical or related experience required; experience in dock operations environment or distribution center setting preferred.
• General business skills such as typing, data entry and use of phone, copier, and fax.
• Software skills include Microsoft Office and web-based applications; strong customer service and time-management abilities.

Responsibilities

• Provides clerical support to management and operational functions, including photocopying, filing, faxing, emailing and answering telephone.
• Reviews, researches and enters data in various systems to support respective functional area.
• Compiles data and provides regular and adhoc reports to management for review and determination.
• Serves as frontline customer service to receive, solve and elevate customer inquiries and issues.
• Assists management with BCAS audit activity by retrieving data and/or files for review.
• Tracks metrics and prepares weekly reports for management review.

Skills

Typing

Data entry

Customer service

Time management

Organizational skills

Multitasking

Attention to detail

Education

High School Diploma or GED

Tools

Microsoft Office

Web-based applications

Job description

Federal Express Corporation is seeking a detail-oriented clerical assistant to support hub and station operations, including linehaul and customer service. You will process data, file, answer phones, and help resolve customer inquiries to keep deliveries on schedule.

The role emphasizes accuracy, data entry in multiple systems, preparation of reports, and collaboration with management to address issues and ensure timely scans and delivery.