Senior Ops Admin: Data, QA & Customer Care

FedEx Logistics; Newark (NJ); On-site; USD 24,000 - 34,000; Full time

Job summary

FedEx Logistics is seeking an Ops Admin role at the Newark hub to perform clerical and administrative tasks across hub operations, linehaul, QA and customer service. You will handle damaged/incorrectly addressed packages, serve as the first contact for customers, and support data entry and reporting to keep delivery times optimized.

The role requires strong clerical skills, data entry ability, and outstanding customer service with attention to detail in a fast-paced distribution environment.

Qualifications

• High School Diploma or GED required.
• Four (4) years customer service, clerical or related experience required; experience in dock operations environment or distribution center setting preferred.
• General business skills such as typing; data entry and review; and use of phone, copier, and fax.
• Software skills, including use of Microsoft Office software and web-based applications.
• Customer service skills necessary to effectively and professionally respond to requests.
• Time management, organizational and multi-tasking skills necessary to work in a fast-paced environment, handling various tasks and changing priorities, while maintaining a high attention to detail and accuracy to achieve daily assignments and goals.

Responsibilities

• Provides clerical support to management and operational functions (photocopying, filing, faxing, emailing, answering phones).
• Reviews, researches and/or enters data in various systems to support respective functional area.
• Prepares regular and adhoc reports for management review.
• Serves as frontline customer service to receive and resolve inquiries and issues.
• Supports BCSA audit activity by retrieving data/files for review.
• Addresses search/correction to mitigate loss and ensure timely delivery.

Skills

Customer service

Data entry

Time management

MS Office

Education

High School Diploma or GED

Tools

MS Office Suite

Job description

FedEx Logistics is seeking an Ops Admin role at the Newark hub to perform clerical and administrative tasks across hub operations, linehaul, QA and customer service. You will handle damaged/incorrectly addressed packages, serve as the first contact for customers, and support data entry and reporting to keep delivery times optimized.

The role requires strong clerical skills, data entry ability, and outstanding customer service with attention to detail in a fast-paced distribution environment.