Senior Operations Admin: Customer Care & Logistics

FedEx Group; Londonderry (NH); On-site; USD 36,000 - 48,000; Full time

Job summary

FedEx is seeking a clerical specialist to perform a range of administrative duties across hub and station operations in New Hampshire. You will support linehaul, QA, and customer service, handling damaged/misaddressed packages and acting as the first point of contact for customer inquiries.

Responsibilities include data entry, reporting, and supporting audits, with emphasis on accuracy and timely delivery. A High School diploma and multiple years of relevant experience are required.

Qualifications

• High School Diploma or GED required.
• Four years of customer service, clerical or related experience; dock operations/DC setting preferred.

Responsibilities

• Provide clerical support to management and operations (photocopying, filing, faxing, emailing, answering phones).
• Enter and review data in systems to support functional area.
• Compile data and deliver regular/adhoc reports to management.
• Serve as frontline customer service to resolve inquiries and issues.
• Assist with BCSA audit data retrieval.
• Support loss prevention and QA tasks, including address searches and damage checks for timely delivery.
• Enter IC settlement information and maintain DOT files for Linehaul operations.
• Track metrics and prepare weekly management reports.

Skills

Customer service

Data entry

Microsoft Office

Time management

Organization

Multi-tasking

Communication

Education

High School Diploma or GED

Tools

Microsoft Office

Job description

FedEx is seeking a clerical specialist to perform a range of administrative duties across hub and station operations in New Hampshire. You will support linehaul, QA, and customer service, handling damaged/misaddressed packages and acting as the first point of contact for customer inquiries.

Responsibilities include data entry, reporting, and supporting audits, with emphasis on accuracy and timely delivery. A High School diploma and multiple years of relevant experience are required.