Senior Operations Admin: Data, QA & Customer Care

FedEx Logistics; Wilmington (MA); On-site; USD 25,000 - 38,000; Part time

Job summary

FedEx Logistics in Wilmington, MA is seeking an organized administrative clerk to handle clerical tasks across hub and station operations, including linehaul, QA, and customer service. You will be the first point of contact for customers and help resolve issues to keep packages moving.

Responsibilities include data entry, filing, reports, audit support, and assisting with loss prevention tasks. The role emphasizes accuracy, multi-tasking, and professional communication in a fast-paced delivery

Qualifications

• High School Diploma or GED required.
• Four years customer service/clerical experience required.
• Experience in dock operations or distribution center preferred.
• Proficiency with Microsoft Office and data systems.

Responsibilities

• Provide clerical support including filing, photocopying, and answering calls.
• Enter and review data in various systems for the functional area.
• Compile data and prepare regular and ad hoc reports for management.
• Serve as frontline customer service to resolve inquiries.
• Assist with audits and data retrieval for BCSA.
• Support Linehaul and DOT file documentation and IC settlements.
• Track metrics and prepare weekly management reports.

Skills

Typing

Data entry

Phone usage

Copier

Fax usage

Microsoft Office

Customer service

Time management

Organization

Multi-tasking

Education

High School Diploma or GED

Tools

Microsoft Office

Job description

FedEx Logistics in Wilmington, MA is seeking an organized administrative clerk to handle clerical tasks across hub and station operations, including linehaul, QA, and customer service. You will be the first point of contact for customers and help resolve issues to keep packages moving.

Responsibilities include data entry, filing, reports, audit support, and assisting with loss prevention tasks. The role emphasizes accuracy, multi-tasking, and professional communication in a fast-paced delivery