Senior Ops Admin: Data, QA & Customer Care

FedEx Group; Kansas City (MO); On-site; USD 2,066,000 - 3,031,000; Full time

Job summary

Federal Express Corporation in Kansas City, MO, seeks a warehouse hub/station clerk to perform clerical and administrative duties across linehaul, QA, and customer service. The role focuses on timely handling of damaged or misaddressed packages and serving as the first point of contact for customers.

Responsibilities include data entry, report preparation, audit support, and collaboration with management to improve delivery times.

Qualifications

• High school diploma or GED required.
• Four years of customer service, clerical, or related experience required.
• Experience in dock operations or distribution center setting preferred.

Responsibilities

• Provide clerical support to management and operations, including filing, copying, and answering calls.
• Enter data in systems to support the function area and prepare data for reports.
• Compile data and generate regular and ad hoc reports for management review.
• Serve as frontline customer service to receive, resolve, or escalate inquiries and issues.
• Assist with audits by retrieving data and files for review.
• Support quality assurance and loss prevention functions to protect packages and delivery timelines.

Skills

Typing

Data entry

Customer service

Microsoft Office

Time management

Education

High School Diploma or GED

Tools

Microsoft Office Suite

Job description

Federal Express Corporation in Kansas City, MO, seeks a warehouse hub/station clerk to perform clerical and administrative duties across linehaul, QA, and customer service. The role focuses on timely handling of damaged or misaddressed packages and serving as the first point of contact for customers.

Responsibilities include data entry, report preparation, audit support, and collaboration with management to improve delivery times.