Hub Operations Admin & Data Coordinator

Federal Express Corporation

Barrington (NJ)

On-site

USD 25,000 - 29,000

Full time

1 hour ago

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Job summary

Federal Express Corporation seeks an Operations Administrative professional to perform clerical and administrative functions across hub and station areas, including linehaul, records management, quality assurance and customer service. This role also handles damaged and misaddressed packages to optimize delivery time and serves as the first point of contact for customer inquiries.

The position emphasizes data entry, reporting, and frontline customer service, with opportunities to support audits

Qualifications

General business skills such as typing; data entry and review; and use of phone, copier, and fax
Software skills, including use of Microsoft Office software and web-based applications
Customer service skills necessary to effectively and professionally respond to requests
Time management, organizational and multi-tasking skills necessary to work in a fast-paced environment, handling various tasks and changing priorities, while maintaining a high attention to detail and accuracy to achieve daily assignments and goals

Responsibilities

Provides clerical support to various management and operational functions, including, but not limited to, photocopying, filing, faxing, emailing and answering telephone.
Reviews, researches and/or enters data in various systems to support respective functional area.
Compiles data and provides various regular and adhoc reports to management for review and determination.
Serves as frontline customer service to receive, solve and/or elevate customer inquiries and issues.
Assists management with Business Control Self Assessment (BCSA) audit activity by retrieving data and/or files for review.
Responsible for records management tasks such as maintenance, destruction and inventory.
Performs other duties as assigned
Supports ability for timely delivery and mitigates loss and damage by performing address searches/corrections through various sources and ensuring packages are in good condition for the customer.
Prioritizes workflow to maximize the number of packages that can be resolved and sent out for delivery in the same day.
Ensures all packages receive appropriate scan statuses.
Inspects and handles hazardous material damages as per policy.
Ensures all loose product is accounted for as per company policy.
Researches missing packages to understand the root cause of scanning failures and compiles information on disputed deliveries for management review.
Reviews and trends loss and damaged claims filed to identify improperly charged claims and brings to the attention of management.
Reviews and enters all Independent Contractor (IC) settlement information into appropriate system to ensure proper payments.
Enters settlement adjustments as directed by manager.
Compiles required documentation to establish and maintain Department of Transportation (DOT)-required files.
Verifies timely log entry into system.
Enters all individual vehicle mileage record information into the system and works with ICs and Linehaul staff to rectify any issues.
Tracks a variety of metrics, including the IC charge back program, complaints and maintenance compliance and prepares weekly reports for management review.
Serves as initial contact to receive IC inquiries or issues relating to settlement, uniforms, decals, etc., to route to management for appropriate resolution.