Operations Admin Lead: Service, Data & QA

FedEx Corporation; Kansas City (MO); On-site; USD 42,000 - 62,000; Full time

Job summary

FedEx Corporation in Kansas City, MO seeks an Administrative Clerk to support hub and station operations, including linehaul, QA, and customer service. Responsibilities include data entry, reporting, and resolving customer inquiries with a focus on accuracy and timely service.

This role emphasizes clerical tasks, process compliance, and collaboration with management to ensure efficient delivery and safe handling of packages. No travel required.

Qualifications

• High School Diploma or GED required.
• Four (4) years customer service, clerical or related experience required; distribution center/dock experience preferred.
• Experience with quality assurance/lost prevention is a plus.

Responsibilities

• Provides clerical support to management and operational functions (photocopying, filing, faxing, emailing and answering telephone).
• Reviews, researches and/or enters data in various systems to support respective functional area.
• Compiles data and provides various reports to management for review.
• Serves as frontline customer service to receive, solve and escalate inquiries and issues.
• Assists with Business Control Self Assessment data retrieval for review.
• Supports quality assurance/loss prevention: address searches and damage checks for customer packages.
• Monitors workflow to maximize same-day delivery readiness and scans.
• Tracks metrics and prepares weekly reports for management review.

Skills

Typing

Data entry

Customer service

Time management

Multi-tasking

Attention to detail

Education

High School Diploma or GED

Tools

Microsoft Office

Job description

FedEx Corporation in Kansas City, MO seeks an Administrative Clerk to support hub and station operations, including linehaul, QA, and customer service. Responsibilities include data entry, reporting, and resolving customer inquiries with a focus on accuracy and timely service.

This role emphasizes clerical tasks, process compliance, and collaboration with management to ensure efficient delivery and safe handling of packages. No travel required.