Senior Operations Admin: Data & Customer Support

Federal Express Corporation; York (York County); On-site; USD 32,000 - 46,000; Full time

Job summary

Federal Express Corporation is seeking a detail-oriented clerical professional to provide support across hub and station operations, including linehaul, quality assurance, and customer service. You will handle data entry, reporting, and frontline customer inquiries to improve delivery times and overall efficiency.

The role requires four years of related experience and a high school diploma or GED. Proficiency with MS Office and strong organizational skills are essential for success in a

Qualifications

• High School Diploma or GED required.
• Four years of customer service or clerical experience required; dock operations or distribution center experience preferred.
• Proficiency in data entry, MS Office, and effective communication.
• Ability to manage multiple tasks in a fast-paced environment.

Responsibilities

• Provide clerical support to management and operations, including photocopying, filing, faxing, emailing and answering phones.
• Review, research and enter data in various systems to support respective area.
• Compile data and generate regular and adhoc reports for management.
• Serve as frontline customer service to resolve inquiries and expedite issues.
• Assist audit activities by retrieving data for review.
• Ensure timely delivery and assist in loss prevention through address searches and damage checks.
• Track metrics and prepare weekly reports for management.

Skills

Typing

Data entry

Customer service

Time management

Organizational skills

Education

High School Diploma or GED

Tools

Microsoft Office

Web-based applications

Job description

Federal Express Corporation is seeking a detail-oriented clerical professional to provide support across hub and station operations, including linehaul, quality assurance, and customer service. You will handle data entry, reporting, and frontline customer inquiries to improve delivery times and overall efficiency.

The role requires four years of related experience and a high school diploma or GED. Proficiency with MS Office and strong organizational skills are essential for success in a