Night-Shift Operations Admin: Data, QA & CS

Federal Express Corporation; Kansas City (MO); On-site; USD 22,000 - 28,000; Full time

Job summary

Federal Express Corporation is seeking a detail-oriented clerical professional to support hub and station operations in Kansas City. You will handle administrative tasks, data entry, and customer service, ensuring timely processing of shipments and accurate records.

Responsibilities include filing, answering phones, data entry, and assisting with quality assurance and BCM audits. You will work early-hours shifts and report to the site supervisor. Equal opportunity employer.

Qualifications

• High School Diploma or GED is required.
• Four years of customer service or clerical experience.
• Experience in dock operations environment or distribution center setting preferred.

Responsibilities

• Provides clerical support to management and operational functions.
• Reviews, researches and enters data in various systems to support respective functional area.
• Compiles data and provides regular and adhoc reports to management for review and determination.
• Serves as frontline customer service to receive, solve and/or escalate.
• Assists management with BCSA audit activity by retrieving data and/or files for review.
• Researches missing packages to understand the root cause of scanning failures and compiles information on disputed deliveries for management review.
• Tracks a variety of metrics and prepares weekly reports for management review.
• Serves as initial contact to receive IC inquiries or issues relating to settlement, uniforms, decals, etc.

Skills

Typing

Data entry

Customer service

Microsoft Office

Time management

Education

High School Diploma or GED

Tools

Microsoft Office

Web-based applications

Job description

Federal Express Corporation is seeking a detail-oriented clerical professional to support hub and station operations in Kansas City. You will handle administrative tasks, data entry, and customer service, ensuring timely processing of shipments and accurate records.

Responsibilities include filing, answering phones, data entry, and assisting with quality assurance and BCM audits. You will work early-hours shifts and report to the site supervisor. Equal opportunity employer.