Senior Operations & Customer Service Admin

Jobtome; Newville (AL); On-site; USD 17,000 - 21,000; Part time

Job summary

Federal Express Corporation provides clerical and administrative support across hub and station operations, including linehaul, QA and customer service. Handles damaged and misaddressed packages to optimize delivery time and serves as the first contact for customers with various issues.

The role includes data entry, reporting, and front-line customer service, with additional duties tied to audits and package loss prevention to maintain accuracy and timely delivery.

Qualifications

• High School Diploma or GED required.
• Four (4) years customer service, clerical or related experience required; dock operations/distribution center background preferred.
• Proficient with typing, data entry and basic office equipment.

Responsibilities

• Provide clerical support to management and operational functions.
• Enter data in systems and compile regular/adhoc reports for management.
• Serve as frontline customer service to resolve inquiries and issues.
• Assist with BCSA audit data retrieval and review.
• Research missing packages to identify scanning issues and update management.

Skills

Typing

Data Entry

MS Office

Customer Service

Time Management

Education

High School Diploma or GED

Tools

MS Office Suite

Web-based Applications

Job description

Federal Express Corporation provides clerical and administrative support across hub and station operations, including linehaul, QA and customer service. Handles damaged and misaddressed packages to optimize delivery time and serves as the first contact for customers with various issues.

The role includes data entry, reporting, and front-line customer service, with additional duties tied to audits and package loss prevention to maintain accuracy and timely delivery.