Senior Ops Admin: Data, QA & Customer Care

FedEx Group; Humboldt (TN); On-site; USD 42,000 - 56,000; Full time

Job summary

FedEx Corporation is seeking a Sr Operations Admin at the Humbolt station to handle clerical and administrative tasks across hub and station operations. You will support linehaul, QA, and customer service, ensure timely handling of damaged or misaddressed packages, and act as the first point of contact for customers.

Essential duties include data entry, reporting, audit support, and frontline customer service with a focus on accuracy and timely delivery.

Qualifications

• High School Diploma or GED required.
• 4+ years of customer service or clerical experience preferred; dock/DSC environment a plus.
• Strong data entry, typing and use of standard office equipment.
• Proven time management, multi-tasking and attention to detail in fast-paced settings.
• Proficient in Microsoft Office and web-based systems; able to learn new software quickly.

Responsibilities

• Provide clerical support across management and operations functions (photocopying, filing, faxing, emailing, phone).
• Enter and review data in systems; generate regular and ad hoc reports for management.
• Serve as frontline customer service, addressing inquiries and elevating as needed.
• Assist with BCSA audits by retrieving data and files for review.
• Support linehaul and loss prevention through data entry, tracking, and documentation.

Skills

Typing

Data entry

Customer service

Time management

Multitasking

Organization

Education

High School Diploma or GED

Tools

Microsoft Office

Web-based applications

Job description

FedEx Corporation is seeking a Sr Operations Admin at the Humbolt station to handle clerical and administrative tasks across hub and station operations. You will support linehaul, QA, and customer service, ensure timely handling of damaged or misaddressed packages, and act as the first point of contact for customers.

Essential duties include data entry, reporting, audit support, and frontline customer service with a focus on accuracy and timely delivery.