Hub Operations Admin: Data-Driven Support Specialist

FedEx Group; Portland (ME); On-site; USD 25,058 - 37,663; Full time

Job summary

FedEx is seeking a clerical and administrative support specialist for hub and station operations, including linehaul, quality assurance and customer service. You will handle damaged or misaddressed packages promptly to optimize delivery time and serve as the customer’s first line of contact for a variety of issues.

Responsibilities include data entry, report compilation, audit support, DOT file maintenance, and IC settlement processing, with minimal travel and a focus on accuracy and timeliness.

Qualifications

• High School Diploma or GED required.
• Four (4) years customer service, clerical or related experience required; experience in dock operations environment or distribution center setting preferred.

Responsibilities

• Provide clerical support to management and operations, including filing, photocopying, faxing, emailing and answering phones.
• Review, research and enter data in various systems to support functional areas.
• Compile data and generate regular and ad hoc reports for management.
• Serve as frontline customer service to resolve inquiries and escalate as needed.
• Assist with DOT-related documentation and log entries; verify timely data entry.
• Research missing packages and analyze root causes of scanning failures to assist resolution.
• Track metrics and prepare weekly management reports on IC settlements, claims and delivery performance.

Skills

Typing

Data entry

Microsoft Office

Customer service

Time management

Multitasking

Attention to detail

Education

High School Diploma or GED

Tools

Microsoft Office

Job description

FedEx is seeking a clerical and administrative support specialist for hub and station operations, including linehaul, quality assurance and customer service. You will handle damaged or misaddressed packages promptly to optimize delivery time and serve as the customer’s first line of contact for a variety of issues.

Responsibilities include data entry, report compilation, audit support, DOT file maintenance, and IC settlement processing, with minimal travel and a focus on accuracy and timeliness.