Senior Ops Admin — Data, QA & Customer Care

FedEx Group

Northern (KY)

Hybrid

USD 25,000 - 38,000

Full time

8 days ago

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Job summary

FedEx Group in Mount Juliet, TN is seeking a Sr Operations Admin to perform clerical and administrative functions across hub and station operations, including linehaul and quality assurance. You will handle damaged and misaddressed packages, deliver timely customer service, and serve as the first contact for a variety of issues.

This role requires a High School diploma, four years of customer service or clerical experience, and proficiency with Microsoft Office.

Qualifications

High School Diploma or GED required.
Four years of customer service, clerical, or related experience required; DC experience preferred.
General business skills, including typing, data entry and use of phone, copier and fax.
Proficiency with Microsoft Office and web-based applications.
Strong customer service and time-management skills in a fast-paced environment.

Responsibilities

Provide clerical support to management and operations (photocopying, filing, email, phone).
Enter data in systems and compile reports for management review.
Serve as frontline customer service to resolve inquiries and issues.
Assist with BC S A audits by retrieving data for review.
Support loss prevention: address searches, damage mitigation, and delivery readiness.
Prepare and deliver weekly metrics reports for management review.
Handle IC inquiries and route to appropriate resolution.