Senior Ops Admin & Customer Service Specialist

FedEx Corporation; Durham (NC); On-site; USD 32,000 - 46,000; Full time

Job summary

FedEx Corporation in Durham, NC is seeking a detailed clerical and administrative professional to support hub and station operations. You will handle data entry, filing, and phone duties while serving as the first contact for customer inquiries and issues.

The role emphasizes accurate package handling, address searches, and timely problem resolution to support efficient delivery operations; prior experience in a dock or distribution center is a plus.

Qualifications

• High School Diploma or GED required; 4+ years of clerical/customer service experience preferred.
• Strong data entry and organizational skills with attention to detail.
• Proficient in Microsoft Office and using web-based systems.

Responsibilities

• Provide clerical support across hub/station operations, including data entry and filings.
• Serve as frontline customer service contact to resolve inquiries and issues.
• Ensure accurate scans and timely handling of damaged or misaddressed packages.
• Assist with audits and data retrieval for management review.
• Prepare regular reports and maintain DOT/operational files.

Skills

Typing

Data entry

Phone handling

Customer service

Time management

Education

High School Diploma or GED

Tools

Microsoft Office

Web-based applications

Job description

FedEx Corporation in Durham, NC is seeking a detailed clerical and administrative professional to support hub and station operations. You will handle data entry, filing, and phone duties while serving as the first contact for customer inquiries and issues.

The role emphasizes accurate package handling, address searches, and timely problem resolution to support efficient delivery operations; prior experience in a dock or distribution center is a plus.