Operations Admin Specialist | Customer & Data Ops

FedEx Corporation; Perrysburg Township (OH); On-site; USD 24,000 - 34,000; Part time

Job summary

FedEx Corporation is seeking a detail-oriented clerical support associate to assist hub and station operational areas, including linehaul, QA, and customer service. You will tend to damaged/incorrectly addressed packages, resolving issues to optimize delivery times while serving as the first line of contact for customers.

Essential functions include clerical support, data entry across systems, and generating regular reports for management.

Qualifications

• Four (4) years of customer service, clerical or related experience required; experience in dock operations environment or distribution center setting preferred.
• General business skills such as typing; data entry and review; and use of phone, copier, and fax.
• Software skills, including use of Microsoft Office software and web-based applications.
• Customer service skills necessary to effectively and professionally respond to requests.
• Time management, organizational and multi-tasking skills necessary to work in a fast-paced environment, handling various tasks and changing priorities.

Responsibilities

• Provides clerical support to management and operational functions (photocopying, filing, faxing, emailing, answering phones).
• Reviews, researches and/or enters data in various systems to support respective functional area.
• Compiles data and provides regular and adhoc reports to management for review.
• Serves as frontline customer service to receive, solve and/or escalate inquiries and issues.
• Assists management with BCSA audit activity by retrieving data and/or files for review.

Skills

Customer service

Data entry

Microsoft Office

Time management

Phone/fax etiquette

Education

High School Diploma or GED

Tools

Microsoft Office

Job description

FedEx Corporation is seeking a detail-oriented clerical support associate to assist hub and station operational areas, including linehaul, QA, and customer service. You will tend to damaged/incorrectly addressed packages, resolving issues to optimize delivery times while serving as the first line of contact for customers.

Essential functions include clerical support, data entry across systems, and generating regular reports for management.