Senior Ops Admin & QA Specialist

FedEx Corporation; Manchester Township (PA); Sur place; USD 21 000 - 28 000; Plein temps

Résumé du poste

FedEx Corporation, a global shipping leader, seeks a knowledgeable clerical specialist for hub and station operations. You will perform essential administrative tasks, ensure accurate data entry, and handle frontline customer inquiries to support timely deliveries.

Your role includes assisting with audits, preparing regular reports, and resolving issues to maintain high service standards in a fast-paced environment.

Qualifications

• High School Diploma or GED required.
• Four (4) years customer service, clerical or related experience required; dock operations environment or distribution center setting preferred.
• General business skills such as typing; data entry and review; and use of phone, copier, and fax.
• Software skills including Microsoft Office and web-based applications.
• Customer service skills necessary to respond to requests professionally.
• Time management and multi-tasking skills for a fast-paced environment.

Responsabilités

• Provides clerical support to management and operational functions (photocopying, filing, faxing, emailing, answering calls).
• Reviews, researches and inputs data in systems to support respective area.
• Compiles data and reports for management review.
• Frontline customer service to resolve inquiries and issues.
• Assists with BCSA audit data retrieval for review.
• Supports timely delivery by addressing searches and corrections to ensure package condition.
• Prioritizes workflow to maximize same-day delivery.
• Ensures scan statuses and handles damaged packages per policy.
• Researches missing packages and documents disputed deliveries for management.
• Tracks metrics and prepares weekly reports; handles IC inquiries on settlement and related topics.

Connaissances

Typing

Data entry

Phone skills

Customer service

Time management

Formation

High School Diploma or GED

Outils

Microsoft Office

Description du poste

FedEx Corporation, a global shipping leader, seeks a knowledgeable clerical specialist for hub and station operations. You will perform essential administrative tasks, ensure accurate data entry, and handle frontline customer inquiries to support timely deliveries.

Your role includes assisting with audits, preparing regular reports, and resolving issues to maintain high service standards in a fast-paced environment.