Operations Admin & Customer Experience Specialist

FedEx Corporation; West Whiteland Township (Chester County); On-site; USD 25,000 - 37,000; Full time

Job summary

FedEx Corporation seeks a capable clerical professional to support hub and station operations, handling linehaul tasks, QA, and customer service inquiries. You will address damaged or misaddressed packages and ensure timely delivery by resolving issues quickly.

The role requires strong data entry, MS Office use, and excellent organizational skills to provide accurate daily reports and effective customer service in a fast-paced environment.

Qualifications

• High School Diploma or GED required.
• Four (4) years customer service or clerical experience required; dock operations or distribution center environment preferred.
• Proficiency with Microsoft Office and data entry skills required.

Responsibilities

• Provides clerical support to management and operational functions (photocopying, filing, faxing, emailing, answering phone).
• Reviews, researches and/or enters data to support functional area.
• Compiles data and prepares regular and adhoc reports for management review.

Skills

Typing

Data entry

Microsoft Office

Customer service

Time management

Organizational skills

Education

High School Diploma or GED

Tools

MS Office Suite

Job description

FedEx Corporation seeks a capable clerical professional to support hub and station operations, handling linehaul tasks, QA, and customer service inquiries. You will address damaged or misaddressed packages and ensure timely delivery by resolving issues quickly.

The role requires strong data entry, MS Office use, and excellent organizational skills to provide accurate daily reports and effective customer service in a fast-paced environment.