Hub Operations Admin & Customer Service Specialist

FedEx Corporation; Ross (DE); On-site; USD 24,000 - 31,000; Full time

Job summary

FedEx Corporation is seeking an organized clerical associate to support hub and station operations. You will handle customer inquiries, address corrections, and ensure packages are properly scanned and prepared for delivery.

The role emphasizes accuracy, data entry, and timely communication with management. Primary duties include supporting linehaul and QA activities, preparing reports, and maintaining records to help optimize delivery times.

Qualifications

• Requires strong typing, data entry and proficient use of office software.
• Must communicate clearly and provide professional customer service.
• Demonstrates time management and multi-tasking in a fast-paced environment.

Responsibilities

• Provide clerical support including photocopying, filing, faxing, emailing and answering calls.
• Enter and review data across systems to support operations and reporting.
• Deliver frontline customer service to resolve inquiries and issues.
• Assist with audits and data retrieval for management review.
• Track and report on metrics related to loss prevention and delivery accuracy.

Skills

Typing

Data entry

Microsoft Office

Customer service

Time management

Education

High School Diploma or GED

Job description

FedEx Corporation is seeking an organized clerical associate to support hub and station operations. You will handle customer inquiries, address corrections, and ensure packages are properly scanned and prepared for delivery.

The role emphasizes accuracy, data entry, and timely communication with management. Primary duties include supporting linehaul and QA activities, preparing reports, and maintaining records to help optimize delivery times.