Hub Operations Admin & Customer Support

FedEx Corporation; Wayne (NJ); On-site; USD 25,000 - 33,000; Full time

Job summary

FedEx Corporation seeks a detail-oriented clerical associate to support hub and station operations, ensuring accurate data entry and efficient records management. You will handle customer inquiries on the frontline and assist with audits to improve delivery performance.

Responsibilities include preparing reports, managing records, and resolving issues affecting timely delivery. Strong MS Office and communication skills are essential in a fast-paced environment.

Qualifications

• General business skills including typing, data entry and review.
• Ability to use phone, copier, and fax equipment effectively.
• Proven customer service skills to handle inquiries professionally.

Responsibilities

• Provide clerical support to management and operations, including filing, photocopying and communications.
• Enter and review data in systems to support respective areas and generate reports.
• Compile data and deliver regular and ad hoc reports to management.
• Serve as frontline customer service to receive and resolve inquiries.
• Assist with audits by retrieving data and files for review.
• Support records management, including maintenance and inventory control.
• Reseach missing packages and resolve discrepancies affecting delivery times.
• Track metrics and prepare weekly management reports.

Skills

Typing

Data entry

Customer service

Time management

Microsoft Office

Education

High School Diploma or GED

Tools

Microsoft Office Suite

Job description

FedEx Corporation seeks a detail-oriented clerical associate to support hub and station operations, ensuring accurate data entry and efficient records management. You will handle customer inquiries on the frontline and assist with audits to improve delivery performance.

Responsibilities include preparing reports, managing records, and resolving issues affecting timely delivery. Strong MS Office and communication skills are essential in a fast-paced environment.