Operations Admin & Customer Care Specialist

FedEx Corporation; Portland (ME); On-site; USD 25,000 - 38,000; Full time

Job summary

FedEx Corporation is seeking a detail-oriented clerical support professional to assist hub and station operations, including linehaul and quality assurance. The role handles data entry, reports, and first-line customer inquiries to ensure timely delivery and accurate package handling at the Portland area facility.

The position requires at least four years of customer service or clerical experience, a high school diploma or GED, and proficiency with Microsoft Office.

Qualifications

• High school diploma or GED required.
• Four years of customer service, clerical, or related experience required; dock operations or distribution center experience preferred.

Responsibilities

• Provides clerical support to management and operational functions (photocopying, filing, faxing, emailing, answering calls).
• Reviews, researches and/or enters data in various systems to support the functional area.
• Compiles data and provides regular and ad hoc reports to management.
• Serves as frontline customer service to receive, resolve and/or escalate inquiries.
• Assist management with audits and data retrieval for review.
• Ensure timely delivery and loss prevention by addressing misrouted or damaged packages.

Skills

Customer service

Data entry

Time management

Multi-tasking

Education

High School Diploma or GED

Tools

Microsoft Office

Job description

FedEx Corporation is seeking a detail-oriented clerical support professional to assist hub and station operations, including linehaul and quality assurance. The role handles data entry, reports, and first-line customer inquiries to ensure timely delivery and accurate package handling at the Portland area facility.

The position requires at least four years of customer service or clerical experience, a high school diploma or GED, and proficiency with Microsoft Office.