Senior Operations Tech Analyst - Hybrid, Impactful Growth

Eversource; Berlin (CT); Hybrid; USD 115,000 - 128,000; Full time

Benefits offered by this job

Competitive total rewards program

Potential incentive

Job summary

Eversource is seeking an experienced IT business analyst to maintain and enhance the Business Technology suite within the Operations organization. You will balance user needs with IT requirements, gather requirements, manage projects, and communicate changes across teams.

The role requires 5–8 years in electric/gas utility, strong communication, and knowledge of development methodologies. Hybrid work arrangement and travel may be required.

Qualifications

• Bachelor’s degree, or the equivalent combination of education and related experience.
• Master’s degree is desirable.
• Minimum of five (5) to eight (8) years of electric and/or gas utility or related experience is required.
• Solid conceptual knowledge of Information Technology.

Responsibilities

• Develops and maintains a relationship with Operations management and users of the solutions to ensure systems are functioning and used as designed.
• Develops in-depth knowledge of business processes in organizations using the solutions to facilitate and prioritize improvements.
• Establishes and maintains a cross-functional group of business support employees, responsible for testing defects, enhancements, regression, and new releases/upgrades.
• Determines which technology tools will be needed to support all systems; ensures business support group has access to those tools and are trained to use them.
• Coordinates with IT to establish dates for releases and when code will be available to test.
• Works with BSG to write test scripts and identifies regression scripts to run; publishes on team site.
• Escalates any failures in testing to IT and coordinates retesting with BSG.
• Approves test results, and ensures evidence is documented on team site.
• Partners with IT to develop end-user communication plans and ensure communications are distributed prior to production changes.
• Collects field feedback from users after release to identify issues.

Skills

Systems development methodologies

Project management

Applications development and support

Communication skills

Technology change management

Education

Bachelor’s degree

Master’s degree desirable

Job description

Eversource is seeking an experienced IT business analyst to maintain and enhance the Business Technology suite within the Operations organization. You will balance user needs with IT requirements, gather requirements, manage projects, and communicate changes across teams.

The role requires 5–8 years in electric/gas utility, strong communication, and knowledge of development methodologies. Hybrid work arrangement and travel may be required.