Hybrid Operations Technology Analyst

Eversource Energy; Berlin (NH); Hybrid; USD 90,000 - 100,000; Full time

Job summary

Eversource Energy is seeking a capable IT professional to maintain and enhance the Business Technology suite within Operations. Under general supervision, you will balance user needs with IT requirements, covering requirements gathering, project management, testing, and KPI reporting.

The role requires 3–5 years in electric and/or gas utility settings, strong communication, and familiarity with testing, releases coordination, and cross-functional collaboration.

Qualifications

• Bachelor’s degree or the equivalent combination of education and related experience.
• Minimum of 3–5 years of electric and/or gas utility or related experience.
• Solid conceptual knowledge of Information Technology.
• Excellent communication and presentation skills.
• Experience with technology change management is preferred.
• Maximo experience is preferred; Supply Chain experience is a plus.

Responsibilities

• Develops and maintains a relationship with Operations management and users of the solutions to ensure systems are functioning and used as designed.
• Develops in-depth knowledge of business processes in organizations using the solutions to facilitate and prioritize improvements.
• Coordinates with IT team to establish dates for releases, and to determine when code will be available to test.
• Coordinates with IT team to establish dates for releases and when development systems will be available to test.
• Works with BSG to write test scripts and identifies regression scripts to run; publishes on team site.
• Assigns test scripts to BSG, communicates assignments and timeframes when test scripts need to be completed.
• Escalates any failures in testing to IT team; coordinates retesting with BSG.
• Approves test results, and ensures evidence is documented on team site.
• Partners with IT team to coordinate releases with System Operations Centers.
• Collects field feedback from users after release to identify any new issues or unexpected results; escape to IT team to troubleshoot issues.
• Previous experience using Maximo would be preferred and Supply Chain experience is also preferred.

Skills

Communication skills

Presentation skills

IT knowledge

Change management

Education

Bachelor’s degree

Job description

Eversource Energy is seeking a capable IT professional to maintain and enhance the Business Technology suite within Operations. Under general supervision, you will balance user needs with IT requirements, covering requirements gathering, project management, testing, and KPI reporting.

The role requires 3–5 years in electric and/or gas utility settings, strong communication, and familiarity with testing, releases coordination, and cross-functional collaboration.