Senior Operations Supervisor, Commercial Lines (Remote)

Insurance Office Of America, Inc.; Georgetown (SC); À distance; USD 105 000 - 125 000; Plein temps

Avantages offerts par ce poste

Company-paid health insurance

401K with employer match

Paid holidays, vacations, and sicktime

Career progression opportunities

Résumé du poste

Insurance Office of America is seeking an Operations Supervisor – Commercial Lines to directly lead Account Management staff, ensuring service excellence and adherence to processes. The role oversees a book of business, supports renewals, and drives operational efficiency within a remote-capable framework.

The ideal candidate has 10+ years in the industry (or 7+ years in related sales/relationship roles), active licensing, and strong analytical and communication skills.

Qualifications

• 10+ years of industry experience; or 7+ years of sales, marketing or relationship management experience.
• Thorough knowledge of insurance brokerage and client needs
• Active licensing required
• Professional designations preferred
• Strong analytical, problem-solving, and decision-making skills
• Exceptional customer service, communication, multitasking, and organizational skills
• Proficiency in MS Office (Outlook, Word, Excel)
• High School Diploma (or equivalent)

Responsabilités

• Lead Account Management staff and provide coaching and guidance.
• Ensure HR policies and processes are followed.
• Participate in hiring, interviewing, and onboarding.
• Manage an assigned book of business and support renewals and service needs.
• Oversee policy administration, placement, billing, claims support, and documentation accuracy.
• Lead or support renewal and new business processes.
• Deliver excellent service and proactively anticipate client needs.

Connaissances

Customer service

Communication

Multitasking

Organizational skills

Analytical thinking

Formation

High School Diploma

Active licensing

Professional designations preferred

Outils

MS Office

Description du poste

Insurance Office of America is seeking an Operations Supervisor – Commercial Lines to directly lead Account Management staff, ensuring service excellence and adherence to processes. The role oversees a book of business, supports renewals, and drives operational efficiency within a remote-capable framework.

The ideal candidate has 10+ years in the industry (or 7+ years in related sales/relationship roles), active licensing, and strong analytical and communication skills.