Remote Operations Supervisor – Commercial Lines

Insurance Office Of America, Inc.; The Colony (TX); Remote; USD 105,000 - 125,000; Full time

Benefits offered by this job

Company-paid health insurance

401K with employer match

Paid holidays

Career growth opportunities

Team-oriented culture

Job summary

Insurance Office of America is seeking an Operations Supervisor – Commercial Lines to lead Account Management staff from a remote/onsite-capable position in the US. You will supervise performance, ensure process adherence, and drive service excellence while managing an assigned book of business.

The ideal candidate has 10+ years in insurance or 7+ years in sales/relationship roles, with active licensing and strong analytical, communication, and organizational skills.

Qualifications

• 10+ years of industry experience; or 7+ years of sales, marketing or relationship management experience.
• Thorough knowledge of insurance brokerage and client needs
• Required active licensing
• Professional designations preferred
• Strong analytical, problem-solving, and decision-making skills
• Exceptional customer service, communication, multitasking, and organizational skills
• Proficiency in MS Office (Outlook, Word, Excel)
• High School Diploma (or equivalent)

Responsibilities

• Monitor productivity, efficiency, quality, and service standards.
• Promote IOA culture and support team engagement.
• Support ongoing staff training and development.
• Develop future branch operations leaders.
• Lead Account Management staff and provide coaching.
• Ensure compliance with HR policies and processes.
• Participate in hiring, interviewing, and onboarding.
• Deliver evaluations and maintain transparent communication with leadership.
• Assign and balance workloads to ensure service continuity.
• Implement and enforce processes and best practices.
• Monitor performance data and take corrective actions.
• Maintain accurate data across agency and carrier systems.
• Manage an assigned book of business.
• Serve as a subject matter expert for coverage and service questions.
• Manage client relationships and support renewals and service needs.
• Oversee policy administration, placement, billing, claims support, and documentation of accuracy.
• Lead or support renewal and new business processes.
• Deliver excellent service and proactively anticipate client needs.
• Promote IOA values and leadership integrity.

Skills

Leadership & supervision

Customer service

Analytical skills

MS Office proficiency

Insurance brokerage knowledge

Education

High School Diploma

Professional designations preferred

Tools

MS Office

Job description

Insurance Office of America is seeking an Operations Supervisor – Commercial Lines to lead Account Management staff from a remote/onsite-capable position in the US. You will supervise performance, ensure process adherence, and drive service excellence while managing an assigned book of business.

The ideal candidate has 10+ years in insurance or 7+ years in sales/relationship roles, with active licensing and strong analytical, communication, and organizational skills.