Remote Operations Supervisor, Commercial Lines

Insurance Office Of America, Inc.; Dripping Springs (TX); Remote; USD 105,000 - 125,000; Full time

Benefits offered by this job

Company-paid health insurance

401K with employer match

Paid holidays, vacations, and sicktime

Professional growth opportunities

Supportive teammates and rewarding env

Job summary

Insurance Office of America seeks an Operations Supervisor – Commercial Lines to lead Account Management staff, oversee policy administration, and drive service excellence across a remote US team. The role emphasizes performance management, HR processes, and client relationship oversight, including renewals and new business support.

Ideal candidates bring 10+ years in insurance or 7+ years in sales/relationship management, active licensing, and strong analytical and communication skills.

Qualifications

• 10+ years of industry experience; or 7+ years in sales, marketing or relationship management
• Active licensing is required
• Professional designations are preferred
• Strong analytical, problem-solving, and decision-making skills
• Exceptional customer service, communication, multitasking, and organizational skills
• Proficiency in MS Office (Outlook, Word, Excel)
• High School Diploma (or equivalent)

Responsibilities

• Lead Account Management staff and provide coaching and guidance.
• Ensure HR policies and processes are followed.
• Participate in hiring, interviewing, and onboarding.
• Deliver evaluations and maintain transparent communication with leadership.
• Balance workloads to ensure service continuity.
• Implement and enforce processes and best practices.
• Monitor and interpret performance data and take action as needed.
• Manage an assigned book of business.
• Serve as a subject matter expert for coverage and service questions.
• Manage client relationships and support renewals and service needs.
• Oversee policy administration, placement, billing, claims support, and documentation of accuracy.
• Lead or support the full renewal and new business process.
• Deliver excellent service and proactively anticipate client needs.
• Stay updated on company policies and procedures.
• Demonstrate integrity and leadership.

Skills

Leadership

Customer service

Communication

Analytical skills

Problem solving

Multitasking

Organizational skills

Decision making

Adaptability

Education

High School Diploma or equivalent

Tools

MS Office (Outlook, Word, Excel)

Job description

Insurance Office of America seeks an Operations Supervisor – Commercial Lines to lead Account Management staff, oversee policy administration, and drive service excellence across a remote US team. The role emphasizes performance management, HR processes, and client relationship oversight, including renewals and new business support.

Ideal candidates bring 10+ years in insurance or 7+ years in sales/relationship management, active licensing, and strong analytical and communication skills.