Remote Operations Supervisor, Commercial Lines

Insurance Office of America, Inc.; Florida; Híbrido; USD 105 000 - 125 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Health insurance

401K with employer match

Paid holidays

Vacation time

Sick time

Career growth opportunities

Resumo da oferta

Insurance Office of America, Inc. is seeking an Operations Supervisor – Commercial Lines for a remote-capable role. You will lead Account Management, drive performance, ensure policy administration accuracy, and oversee renewals for a client book.

This senior position emphasizes leadership, compliance, and client service excellence. The ideal candidate has 10+ years in the industry or 7+ years in related fields, with an active insurance license.

Qualificações

• 10+ years of insurance industry experience or 7+ years in sales, marketing or relationship management.
• Active insurance license is required.
• Strong analytical, problem-solving, and decision-making skills.
• Exceptional customer service, communication, multitasking, and organizational skills.
• Proficiency in MS Office (Outlook, Word, Excel).

Responsabilidades

• Lead Account Management staff and provide coaching and guidance.
• Monitor productivity, efficiency, quality, and service standards.
• Promote IOA culture and support team engagement.
• Support ongoing staff training and development.
• Ensure HR policies and processes compliance.
• Participate in hiring, interviewing and onboarding.
• Deliver evaluations and maintain transparent communication with leadership.
• Assign and balance workloads to ensure service continuity.
• Oversee policy administration, placement, billing and renewals.
• Support renewals and new business processes.

Conhecimentos

Industry experience

Relationship management

Analytical skills

Communication skills

MS Office proficiency

Formação académica

High school diploma or equivalent

Active insurance license

Ferramentas

MS Office Suite (Outlook, Word, Excel)

Descrição da oferta de emprego

Insurance Office of America, Inc. is seeking an Operations Supervisor – Commercial Lines for a remote-capable role. You will lead Account Management, drive performance, ensure policy administration accuracy, and oversee renewals for a client book.

This senior position emphasizes leadership, compliance, and client service excellence. The ideal candidate has 10+ years in the industry or 7+ years in related fields, with an active insurance license.