Remote Operations Supervisor, Commercial Lines

Insurance Office Of America, Inc.; Seguin (TX); Remote; USD 105,000 - 125,000; Full time

Benefits offered by this job

Company-paid health insurance

401K with employer match

Paid holidays, vacations and sick time

Professional growth opportunities

Supportive team and rewarding enviro n

Job summary

Insurance Office of America is seeking an Operations Supervisor – Commercial Lines to lead the Account Management team in a remote-capable role based in the United States. You will drive performance, ensure process compliance, and manage a book of business while delivering outstanding service across commercial lines.

Ideal candidates bring 10+ years in insurance or 7+ years in sales/relationship management, active licensing, and proficiency with MS Office.

Qualifications

• 10+ years of industry experience; or 7+ years of sales, marketing or relationship management experience.
• Thorough knowledge of insurance brokerage and client needs.
• Required active licensing.
• Professional designations preferred.
• Strong analytical, problem-solving, and decision-making skills.
• Exceptional customer service, communication, multitasking, and organizational skills.
• Proficiency in MS Office (Outlook, Word, Excel)

Responsibilities

• Monitor productivity, efficiency, quality, and service standards.
• Culture promotion: promote IOA culture and support team engagement.
• Professional development: support ongoing staff training and development.
• Succession planning: develop future branch operations leaders.
• Direct staff management: lead Account Management staff and provide coaching and guidance.
• HR management: ensure compliance with HR policies and processes.
• Recruitment and onboarding: participate in hiring, interviewing, and onboarding.
• Performance communication: deliver evaluations and maintain transparent communication with leadership.
• Workflow management: assign and balance workloads to ensure service continuity.
• Operational process excellence: implement and enforce processes and best practices.
• Data analysis: monitor and interpret performance data and take action as needed.
• Data integrity: maintain accurate data across agency and carrier systems.
• Account management: manage an assigned book of business.
• Technical support: serve as a subject matter expert for coverage and service questions.
• Client relationship management: manage client relationships and support renewals and service needs.
• Policy and service administration: oversee policy administration, placement, billing, claims support, and documentation of accuracy.
• Renewal and new business execution: lead or support the full renewal and new business process.
• Service excellence: deliver excellent service and proactively anticipate client needs.
• Culture promotion: promote IOA culture and improve engagement.
• Policy compliance: stay updated on company policies and procedures.
• Champion IOA values: demonstrate integrity and leadership.

Skills

Strong analytical, problem-solving, &决

Education

High School Diploma (or equivalent)

Tools

MS Office

Job description

Insurance Office of America is seeking an Operations Supervisor – Commercial Lines to lead the Account Management team in a remote-capable role based in the United States. You will drive performance, ensure process compliance, and manage a book of business while delivering outstanding service across commercial lines.

Ideal candidates bring 10+ years in insurance or 7+ years in sales/relationship management, active licensing, and proficiency with MS Office.