Remote Operations Supervisor - Commercial Lines

Insurance Office Of America, Inc.; Haltom City (TX); Remote; USD 105,000 - 125,000; Full time

Benefits offered by this job

Company-paid health insurance

Paid holidays, vacations, and sicktime

401K with employer match

Professional growth and career mapping

Respectful culture and work-life

Community service commitment

Supportive teammates and rewarding env

Job summary

Insurance Office of America is seeking an Operations Supervisor for Commercial Lines to lead Account Management staff, ensure process compliance, and drive service excellence. This role manages a book of business and serves as a senior resource for complex client needs.

The ideal candidate has 10+ years in the industry or 7+ years in sales/relationship roles, active licensing, and strong MS Office skills. A professional designation is preferred; remote/work-flexible options may apply depending

Qualifications

• Must have extensive insurance industry experience and understanding of client needs.
• Active licensing required; professional designations preferred.
• Strong analytical, problem-solving, and decision-making abilities.
• Excellent customer service, communication, multitasking, and organizational skills.

Responsibilities

• Monitor productivity, efficiency, quality, and service standards.
• Lead Account Management staff and provide coaching and guidance.
• Ensure HR policies and processes are followed and compliance maintained.
• Participate in hiring, interviewing, and onboarding activities.
• Oversee policy administration, placement, billing, and renewals.
• Develop future branch operations leaders and manage an assigned book of business.

Skills

Leadership

Analytical thinking

Customer service

Communication

Problem solving

Education

High School Diploma or equivalent

Tools

MS Office (Outlook, Word, Excel)

Job description

Insurance Office of America is seeking an Operations Supervisor for Commercial Lines to lead Account Management staff, ensure process compliance, and drive service excellence. This role manages a book of business and serves as a senior resource for complex client needs.

The ideal candidate has 10+ years in the industry or 7+ years in sales/relationship roles, active licensing, and strong MS Office skills. A professional designation is preferred; remote/work-flexible options may apply depending