Senior Operations & Logistics Specialist

FedEx Group; Stratford (CT); On-site; USD 25,000 - 37,000; Full time

Job summary

Federal Express Corporation is seeking an Sr Ops Admin to perform clerical and administrative functions for hub and station operations, including linehaul, quality assurance and customer service. You will address damaged or misaddressed packages to optimize delivery time and serve as the first line of contact for customer inquiries.

The role requires maintaining scan statuses, supporting loss prevention, and preparing weekly reports while assisting management with audits and data retrieval.

Qualifications

• High School Diploma or GED required.
• Four years of customer service, clerical or related experience; dock operations or distribution center experience preferred.
• Proficient in typing, data entry and use of phone, copier, and fax; strong customer service skills.

Responsibilities

• Provide clerical support across management and operational functions (photocopying, filing, faxing, emailing, answering telephone).
• Research and enter data in systems to support respective area.
• Compile data and provide regular and ad-hoc reports to management.
• Serve as frontline customer service to address inquiries and issues.
• Assist with BCSA audit data retrieval for review.
• Support timely delivery and loss prevention through address searches and damage prevention.

Skills

Typing

Data entry

MS Office

Customer service

Time management

Education

High School Diploma or GED

Tools

None

Job description

Federal Express Corporation is seeking an Sr Ops Admin to perform clerical and administrative functions for hub and station operations, including linehaul, quality assurance and customer service. You will address damaged or misaddressed packages to optimize delivery time and serve as the first line of contact for customer inquiries.

The role requires maintaining scan statuses, supporting loss prevention, and preparing weekly reports while assisting management with audits and data retrieval.