Operations Admin & Customer Support Specialist

FedEx Group; South Dakota; On-site; USD 24,000 - 38,000; Full time

Job summary

Federal Express Corporation in the United States is seeking a clerical and administrative associate to support hub and station operations, including linehaul, quality assurance and customer service. You will help address damaged or misaddressed packages to optimize delivery times and serve as the customer's first line of contact.

Key duties include data entry, reporting, and front-line customer service. You will assist management with audits, monitor package scans, resolve issues, and help

Qualifications

• High School Diploma or GED required.
• Four (4) years customer service, clerical or related experience required; dock ops preferred.
• Proficient with Microsoft Office and data entry in multiple systems.

Responsibilities

• Provides clerical support to management and operations (photocopying, filing, emailing, answering phones).
• Reviews, researches and enters data to support functional areas and compiles reports.
• Frontline customer service to receive, resolve or escalate inquiries and issues.
• Supports audits and data retrieval for BCSA and other reviews.
• Prevents loss by correcting addresses, inspecting packages and tracking scans.
• Tracks IC settlement data, DOT files and vehicle mileage when applicable.

Skills

Typing

Data entry

Microsoft Office

Customer service

Time management

Multi-tasking

Education

High School Diploma or GED

Job description

Federal Express Corporation in the United States is seeking a clerical and administrative associate to support hub and station operations, including linehaul, quality assurance and customer service. You will help address damaged or misaddressed packages to optimize delivery times and serve as the customer's first line of contact.

Key duties include data entry, reporting, and front-line customer service. You will assist management with audits, monitor package scans, resolve issues, and help