Senior Operations Leader — Lean, Safety & Growth

Wayfair; Los Angeles (CA); Remote; USD 27,552 - 41,328; Full time

Job summary

Wayfair in Los Angeles, USA, is seeking a Senior Operations Manager to oversee fulfillment center operations and lead a high‑performing team. The role focuses on safety, employee engagement, and delivering an exceptional customer experience while driving efficiency and cost effectiveness.

You will partner with enterprise‑wide teams, manage Lean initiatives, and report on key performance metrics to leadership, shaping the future of our operations.

Qualifications

• 3+ years of e‑trade, delivery chain, operations, or logistics experience.
• Lean or Six Sigma experience valued.
• Strong leadership and team-building abilities.
• Ability to interpret data and drive improvements.
• Safety-focused mindset.

Responsibilities

• Develop relationships with key stakeholders and senior management.
• Oversee safety, employee engagement, and customer experience in fulfillment center ops.
• Build a high-performing team of operations managers and supervisors.
• Lead continuous improvement initiatives and Lean projects.
• Coordinate cross-functional projects with transportation, S&OP, and engineering.
• Present performance metrics to leadership to drive improvements.
• Contribute to new tools and processes to increase efficiency.

Skills

Lean Six Sigma

Operations management

Cross-functional collaboration

Leadership

Analytics

Safety culture

Education

Bachelor's Degree

Tools

Google Suite

Job description

Wayfair in Los Angeles, USA, is seeking a Senior Operations Manager to oversee fulfillment center operations and lead a high‑performing team. The role focuses on safety, employee engagement, and delivering an exceptional customer experience while driving efficiency and cost effectiveness.

You will partner with enterprise‑wide teams, manage Lean initiatives, and report on key performance metrics to leadership, shaping the future of our operations.