Senior Operations Leader — Lean Fulfillment & Multi-Site

CSS; Massachusetts; On-site; USD 90,000 - 130,000; Full time

Job summary

CSS is seeking a Senior Manager – Operations to lead a diverse team including Operations Associates, Drivers, and Administrative Coordinators in a customer-centered environment. You will drive on-time fulfillment, shipping accuracy, and KPI improvement while partnering with Sales and other departments to elevate service quality.

The role requires 7+ years in operations within distribution centers, strong leadership, and the ability to travel up to 25%.

Qualifications

• 7+ years of operations experience, preferably in distribution center facilities.
• Bachelor’s Degree preferred.
• Experience managing a team of individual contributors or indirect supervision.
• Strong communication and ability to handle multiple priorities with urgency.
• Willingness to travel up to 25%.

Responsibilities

• Manages all aspects of the location(s) to include accurate on time order fulfillment and shipping, on time receiving, manage working capital (as relates to Operations) inventory and quality management systems.
• Management responsibility of a location or locations that could include multiple warehouse management systems, multiple location oversight, and/or multifaceted customer value added services.
• Maintains a safe, secure and inclusive workplace.
• Manages, coaches, mentors, hires and trains employees. This also includes performance management.
• Ensures compliance with policies, procedures, and audit standards (e.g. internal controls, ISO 9000).
• Manages expense-based profit and loss statement (P&L) to plan.
• Drives efficiencies within the facility using LEAN methodologies.
• Maintains facility tour-ready standards.
• Ensures preventative maintenance on the facility and on all equipment (e.g. material handling equipment, wire cutting machines, racking systems, warehouse infrastructure).
• Matches facility capacities to customer/sales professionals’ expectations. Work with sales professionals and leadership to ensure alignment with market strategy and accurately set customer expectations.
• Work with other support departments such as Accounts Payable, Accounts Receivable, Human Resources and Finance.
• Actively engaged in developing annual budgets for the facility.

Skills

Leadership

Communication

Project management

Time management

Education

Bachelor's Degree preferred

Tools

Microsoft Office Suite

Job description

CSS is seeking a Senior Manager – Operations to lead a diverse team including Operations Associates, Drivers, and Administrative Coordinators in a customer-centered environment. You will drive on-time fulfillment, shipping accuracy, and KPI improvement while partnering with Sales and other departments to elevate service quality.

The role requires 7+ years in operations within distribution centers, strong leadership, and the ability to travel up to 25%.