Senior Manager - Operations

CSS; Massachusetts; On-site; USD 90,000 - 130,000; Full time

Job summary

CSS is seeking a Senior Manager – Operations to lead a diverse team including Operations Associates, Drivers, and Administrative Coordinators in a customer-centered environment. You will drive on-time fulfillment, shipping accuracy, and KPI improvement while partnering with Sales and other departments to elevate service quality.

The role requires 7+ years in operations within distribution centers, strong leadership, and the ability to travel up to 25%.

Qualifications

• 7+ years of operations experience, preferably in distribution center facilities.
• Bachelor’s Degree preferred.
• Experience managing a team of individual contributors or indirect supervision.
• Strong communication and ability to handle multiple priorities with urgency.
• Willingness to travel up to 25%.

Responsibilities

• Manages all aspects of the location(s) to include accurate on time order fulfillment and shipping, on time receiving, manage working capital (as relates to Operations) inventory and quality management systems.
• Management responsibility of a location or locations that could include multiple warehouse management systems, multiple location oversight, and/or multifaceted customer value added services.
• Maintains a safe, secure and inclusive workplace.
• Manages, coaches, mentors, hires and trains employees. This also includes performance management.
• Ensures compliance with policies, procedures, and audit standards (e.g. internal controls, ISO 9000).
• Manages expense-based profit and loss statement (P&L) to plan.
• Drives efficiencies within the facility using LEAN methodologies.
• Maintains facility tour-ready standards.
• Ensures preventative maintenance on the facility and on all equipment (e.g. material handling equipment, wire cutting machines, racking systems, warehouse infrastructure).
• Matches facility capacities to customer/sales professionals’ expectations. Work with sales professionals and leadership to ensure alignment with market strategy and accurately set customer expectations.
• Work with other support departments such as Accounts Payable, Accounts Receivable, Human Resources and Finance.
• Actively engaged in developing annual budgets for the facility.

Skills

Leadership

Communication

Project management

Time management

Education

Bachelor's Degree preferred

Tools

Microsoft Office Suite

Job description

As a Senior Manager – Operations you will manage multiple priorities in a customer-centered environment. While leading a diverse group of team members, which can include Operations Associates, Drivers and Administrative Coordinators. You will interact with other internal departments such as Sales in addition to external customer support and interactions. Providing exceptional customer service through order fulfilment and problem resolution. You will oversee key performance indictors (KPIs) to maintain and improve service quality. You may manage employees in a unionized environment.

Responsibilities

• Manages all aspects of the location(s) to include accurate on time order fulfillment and shipping, on time receiving, manage working capital (as relates to Operations) inventory and quality management systems.
• Management responsibility of a location or locations that could include multiple warehouse management systems, multiple location oversight, and/or multifaceted customer value added services.
• Maintains a safe, secure and inclusive workplace.
• Manages, coaches, mentors, hires and trains employees. This also includes performance management.
• Ensures compliance with policies, procedures, and audit standards (e.g. internal controls, ISO 9000).
• Manages expense-based profit and loss statement (P&L) to plan.
• Drives efficiencies within the facility using LEAN methodologies.
• Maintains facility tour-ready standards.
• Ensures preventative maintenance on the facility and on all equipment (e.g. material handling equipment, wire cutting machines, racking systems, warehouse infrastructure).
• Matches facility capacities to customer/sales professionals’ expectations. Work with sales professionals and leadership to ensure alignment with market strategy and accurately set customer expectations.
• Work with other support departments such as Accounts Payable, Accounts Receivable, Human Resources and Finance.
• Actively engaged in developing annual budgets for the facility.

Qualifications

• High School Degree or Equivalent required; Bachelor’s Degree preferred
• 7+ years’ operations experience, specifically in distribution center facilities preferred
• Knowledge of Microsoft applications (e.g. Excel, Word, Teams, Power Point)
• Experience managing a group or team of individual contributors and/or indirectly supervises support staff
• Ability to effectively communicate in both group and individual settings
• Capable of handling multiple priorities with a high sense of urgency
• Experience managing a group or team of individual contributors and/or indirectly supervises support staff
• Ability to travel 0-25% of the time