Senior Operations Leader – High-Volume Fulfillment

Stord; Hebron Estates (KY); Presencial; USD 90.000 - 130.000; Jornada completa

Descripción de la vacante

Stord is seeking a Senior Operations Manager to oversee Hebron, KY fulfillment center operations, including inbound, put-away, outbound, B2C and B2B, and returns. You will lead a team of Operations Managers and warehouse staff, drive KPI performance, budgeting, and staffing, and partner with engineering, quality, and HR to ensure smooth launches and ongoing optimization.

The role requires 5+ years in a high-volume D2C environment, strong leadership, excellent communication, and hands-on

Formación

• Minimum 5 years in a high-volume direct-to-consumer environment in a manager level role or higher.
• Experience leading salaried teams of 5+ employees.
• Experience leading teams of 60+ non-exempt employees.
• Experience running a highly technical operation, including automation.
• Experience using WMS with configuration and troubleshooting.
• Advanced knowledge of Excel/Google Sheets.

Responsabilidades

• Lead day-to-day operations for the fulfillment center including inbound, put away, outbound, B2C and B2B, and returns.
• Lead and develop a team of Operations Managers, Area Managers, leads and warehouse associates to deliver on daily goals.
• Responsible for budgeting and payroll (operational P&L) and scheduling to plan.
• Ensure operational success during new client launches and drive results with cross-functional teams.
• Address operational and personnel issues affecting the function and build solid working relationships.
• Perform additional duties as assigned.

Conocimientos

Leadership

Communication

WMS

Excel/Sheets

Budgeting

Inventory accuracy

Educación

Bachelor’s Degree

Relevant experience in operations

Herramientas

WMS configuration

Microsoft Excel

Descripción del empleo

Stord is seeking a Senior Operations Manager to oversee Hebron, KY fulfillment center operations, including inbound, put-away, outbound, B2C and B2B, and returns. You will lead a team of Operations Managers and warehouse staff, drive KPI performance, budgeting, and staffing, and partner with engineering, quality, and HR to ensure smooth launches and ongoing optimization.

The role requires 5+ years in a high-volume D2C environment, strong leadership, excellent communication, and hands-on