Senior Fulfillment Operations Manager

Stord; Hebron (AL); On-site; USD 90,000 - 120,000; Full time

Benefits offered by this job

Bilingual (Spanish & English)

Microsoft Office proficiency

Degree in Engineering/Operations or in

Job summary

Stord is hiring an Operations Manager to lead a high-volume fulfillment center, owning inventory accuracy, staffing, and KPI performance. You will manage a team of Area Managers, implement process improvements, and collaborate with cross-functional partners to ensure smooth inbound/outbound flow and client launches.

The role requires strong leadership, excellent communication, and hands-on experience with WMS systems in a large distribution environment. Evening/weekend overtime may be required.

Qualifications

• Minimum 5 years experience in a high volume direct to consumer environment in a manager level role or higher.
• Experience leading salaried teams of 5 or more.
• Experience leading teams of 60 non-exempt or more.
• Experience running and leading a highly technical operation, including automation.
• Experience working in a 200k sq ft facility or larger.
• Experience leading or contributing in operational startups or change management projects.
• Experience using Warehouse Management Systems (WMS) from a configuration and troubleshooting perspective.
• Advanced knowledge of Excel.
• Bachelor’s Degree or relevant experience.

Responsibilities

• Oversee day to day operations for the entire fulfillment center including inbound flow, put away, outbound, B2C and B2B, and returns.
• Lead and develop a team of Area Managers, operations leads and warehouse associates to deliver on daily goals.
• Set and maintain operational KPIs in warehouse location accuracy, dock to stock, outbound SLA, order productivity, personnel productivity.
• Oversee inventory accuracy and support QA activities related to ICQA, including SOPs, audit readiness, and GMP where required.
• Manage budgeting and payroll (operational P&L).
• Plan staffing to meet workload and client launches.
• Develop and coach Area Managers, Leads and associates.
• Collaborate with cross functional teams including IE, solutions engineering, customer quality, and implementations.
• Coordinate with HR, Safety, Customer Service, and other Ops Leaders to drive results.

Skills

Leadership

Communication

Time management

Organizational skills

Excel

Education

Bachelor's degree

Tools

WMS

Job description

Stord is hiring an Operations Manager to lead a high-volume fulfillment center, owning inventory accuracy, staffing, and KPI performance. You will manage a team of Area Managers, implement process improvements, and collaborate with cross-functional partners to ensure smooth inbound/outbound flow and client launches.

The role requires strong leadership, excellent communication, and hands-on experience with WMS systems in a large distribution environment. Evening/weekend overtime may be required.