Operations Manager: Fulfillment Center Leader

Stord Fulfillment, LLC; Hebron Estates (KY); Hybrid; USD 120,000 - 150,000; Full time

Job summary

Stord is seeking an Operations Manager to lead day-to-day fulfillment center operations across inbound, outbound, B2C and B2B with a focus on inventory accuracy and process excellence. You will guide a team of Area Managers, operations leads, and warehouse associates to hit daily goals while maintaining safety and quality standards.

You will set KPI targets, collaborate with engineering, QA, and implementations, and oversee budgeting, staffing, and new client launches.

Qualifications

• Minimum 5 years experience in a high volume direct to consumer environment in a manager level role or higher.
• Experience leading salaried teams of 5 or more.
• Experience leading teams of 60 non-exempt or more.
• Experience running and leading a highly technical operation, including automation.
• Experience working in a 200k sq ft facility or larger.
• Experience leading or contributing in operational startups or change management projects.
• Experience using WMS from a configuration and troubleshooting perspective.
• Advanced knowledge of Excel.
• Bachelor’s Degree or relevant experience.
• Previous leadership experience.

Responsibilities

• Responsible for day to day operations for the entire fulfillment center including inbound flow, put away, outbound, B2C and B2B, and returns.
• Lead and develop a team of Area Managers, operations leads and warehouse associates to deliver on daily goals.
• Responsible for setting and maintaining all operational KPIs in the four walls - warehouse location accuracy, dock to stock, outbound SLA, Order productivity, personnel productivity.
• Responsible for overseeing inventory accuracy and supporting quality assurance activities related to the ICQA process area, including compliance with applicable SOPs, audit readiness, and adherence to GMP standards where required.
• Responsible for budgeting and payroll (operational P&L).
• Responsible for scheduling and staffing to plan.
• Responsible for ensuring operational success during new client launches.
• Responsible for the development and coaching of all Area Managers, Leads and associates.
• Partner with cross functional teams including industrial engineering, solutions engineering, customer quality, and implementations.
• Work closely with support staff (HR, Safety, Customer Service, Other Ops Leaders) to drive results.
• Address operational and personnel issues affecting functional area.
• Perform additional duties as assigned.

Skills

Leadership

Communication

Excel

Education

Bachelor's Degree or relevant experience

Tools

WMS (Warehouse Management System)

Forklifts

Job description

Stord is seeking an Operations Manager to lead day-to-day fulfillment center operations across inbound, outbound, B2C and B2B with a focus on inventory accuracy and process excellence. You will guide a team of Area Managers, operations leads, and warehouse associates to hit daily goals while maintaining safety and quality standards.

You will set KPI targets, collaborate with engineering, QA, and implementations, and oversee budgeting, staffing, and new client launches.