Senior Fulfillment Operations Leader

Stord Fulfillment, LLC; Hebron Estates (KY); Hybrid; USD 90,000 - 130,000; Full time

Job summary

Stord Fulfillment, LLC is seeking a Sr. Operations Manager to lead a high-volume fulfillment center in Kentucky. You will drive inbound/outbound flows, B2C and B2B processing, and returns, while building a strong leadership team and ensuring process excellence.

You will own budgeting, staffing, and KPIs, partner with engineering and customer teams, and guide successful launches for new clients in a fast-paced environment. Strong communication and strategic thinking are essential.

Qualifications

• Minimum 5 years in a high-volume D2C environment in a manager-level role or higher.
• Experience leading salaried teams of 5 or more.
• Experience leading teams of 60 non-exempt or more.
• Experience running a highly technical operation, including automation.
• Experience in a 500k sq ft facility or larger.
• Experience leading change management projects.
• Experience configuring and troubleshooting a WMS.

Responsibilities

• Oversee day-to-day operations for the fulfillment center (inbound, put away, outbound, B2C/B2B, returns).
• Lead and develop a team of Operations Managers, area managers, ops leads, and warehouse staff to achieve daily goals.
• Set and monitor operational KPIs (location accuracy, dock-to-stock, outbound SLA, order productivity, personnel productivity).
• Own budgeting and payroll for operations.
• Plan staffing and scheduling to meet demand.
• Drive operational success during new client launches.
• Coach and develop leaders and frontline staff.
• Collaborate with cross-functional teams (IE, Solutions Eng, QA, Implementations).
• Work with HR, Safety, CS, and other Ops leaders to drive results.
• Address issues impacting the function; take on additional duties as assigned.

Skills

Leadership

Communication

Time management

Interpersonal skills

Education

Bachelor’s Degree or relevant experience

Tools

WMS (Warehouse Management Systems)

Forklifts / material handling equipment

Job description

Stord Fulfillment, LLC is seeking a Sr. Operations Manager to lead a high-volume fulfillment center in Kentucky. You will drive inbound/outbound flows, B2C and B2B processing, and returns, while building a strong leadership team and ensuring process excellence.

You will own budgeting, staffing, and KPIs, partner with engineering and customer teams, and guide successful launches for new clients in a fast-paced environment. Strong communication and strategic thinking are essential.